Job Vacancy

Customer Support Manager

RESPONSIBILITIES

Rotam is a fast-growing international organization with business interests principally in the Crop Protection, Public Health and Veterinary sectors. With its corporate office in Hong Kong, Rotam operates in over 75 countries, including major agricultural markets like the European Union, Brazil and North America. The company has achieved an enviable growth rate in recent years through a combination of strong product development, strategic investment in key market sectors and excellence in product registration; a strategy that has successfully propelled the company into the top 25 globally. With the benefit of a fully integrated business model encompassing research and development, manufacturing, product registration, marketing and technical support operating on a global platform, Rotam is well positioned to achieve its ongoing, ambitious, business objectives.

To support and continue the growth of the European region, we are looking for a customer support manager based in Poland with the following key responsibilities:

Technical Product and Marketing Support

  • Provide technical product marketing and customer support in Poland (including distributors & their customers, agronomist, buying groups and key strategic partners);

  • Monitor and report commercial product field performance;

  • Define and implement product support and develop product for launch strategy;

  • Support marketing activities in the production of technical communication to target markets.

Product Development

  • Assist in identifying and evaluating opportunities for new products and development;

  • Manage technical element of LEX and MR to ensure GAP’s are understood;

  • Provide technical lead for allocated project teams.

REQUIREMENTS

To achieve these challenging tasks and to grow in the role, Rotam is looking for an experienced professional with the following profile:

  • Diploma in agronomic sector;
  • Professional experience: 5-7 years of experience of market support and product development in agrochemical industry in Poland;
  • Good knowledge of product support and product development procedures with the Crop Protection sector;
  • Awareness of crop husbandry and the communication lines to the official adviser and independent agronomy sector in Poland;
  • With excellent interpersonal skills, you are proactive and autonomous. You have the mindset of a Project Manager. You enjoy working in a multicultural environment and want to invest in a changing environment.

Interested parties please send your resume to recruitmentemme@rotam.com. 

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DETAILS
  • Full Title: Customer Support Manager
  • Function: Customer Services / Logistics / Supply Chain
  • Location: Europe (Poland)